Return and Refund Policy

Thank you for shopping with us! We want you to be fully satisfied with every purchase. If you are not completely happy with your order, we’re here to help. Please read our return and refund policy carefully.

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

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  Unused and in the same condition that you received it
  
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  In the original packaging
  
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  Accompanied by a receipt or proof of purchase
  

If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Return Process

To start a return, please contact our customer service team at [your email address] with your order number and the reason for the return.

Once your return is approved, we will provide you with the return shipping instructions. Please do not send any items back without contacting us first.

3. Refunds (Within 7 Days)

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days, and the amount will be credited to your original method of payment.

4. Non-Returnable Items

Certain items are not eligible for return, including:

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  Perishable goods (such as food or flowers)
  
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  Personal care items
  
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  Custom or personalized products
  
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  Gift cards or downloadable digital items
  

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange a replacement or a full refund at no additional cost.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email address].

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (for example, you received a wrong or defective item).